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FFUP
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Escalation
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CALLER:
TELEPHONE:
WOCAS:
CASE#:
INVESTIGATION
Setup Findings
Modem Lights:
Physical Setup:
Outage:
Not Part of an Outage
Part of Outage
NMS Findings
RX:
Misalignment:
Conduct RADC:
Description
Concern:
CV Reco:
Option82:
Clearview Findings
Link Quality:
Historical Alarms:
True
False
OLT Diagnostics:
ONU SN:
DMS Findings
DMS Online Status:
IP Address:
No. of Devices:
Special Instructions
Contact Person:
Contact Number:
Landmark:
Availability:
Remarks
Description
Timeline
Special Instructions
Notes
Reset
FOLLOW-UP DETAILS
Caller:
FT#:
Follow-Up Count:
1
Multiple
FT Workgroup:
FT Age:
Remarks:
CREATE FF UP REPORT | EDUCATE CX REGARD THE STATUS OF TICKET | UPDATE CX ABOUT THE TURN AROUND TIME | CX IS REQUESTING FOR URGENT RESTORATION AS SOON AS POSSIBLE | DO NOT CLOSE THIS TICKET WITHOUT CALLING THE CX AND ASKING FOR CONFIRMATION
Wocas:
Timeline
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CUSTOM VIEW
Case#:
Telephone #:
Account Name:
CBR#:
Workgroup:
Outage:
Look for:
Address:
Wocas:
Region Code:
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